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stc maintains ISO Certification in key parameters

January 12, 2023

Kuwait Telecommunications Company (stc) has successfully completed a certification exercise for Quality Management System (ISO 9001:2015). This is in addition to a surveillance audit of its existing Information Security Management System (ISO 27001:2013) and Business Continuity Management System (ISO 22301:2019).

The certification comes after a thorough and vigorous auditing process performed by Top-Certifier, one of the leading consultation firms in ISO certifications.

stc indicated in a statement that the certification process was headed by the Quality Assurance, Cyber Security and Business Continuity Team, and involved several other departments within the company. The process revealed that the practices and procedures implemented within the company are as per its Quality Management, Business Continuity & Information Security plans.

Evaluation process

During the evaluation process, the team presented the necessary requirements requested by the international ISO standard in details, while confirming the adherence of internal policies and procedures. The requirements and documented procedures were delivered to the independent auditing team at Top-Certifier for verification prior to the submission.

The ISO Certification in Quality Management, Information Security and Business Continuity comes as a testament to the diligent approach taken by stc to implement policies and guidelines to maintain all business-related operations.

While the continuity plan goes beyond any restrictive measures, the team at stc developed a comprehensive management system to effectively control such incidents in case they occur. Through active monitoring and continuous system enhancements, stc managed to safely continue its operations for customers and stakeholders while abiding to the guidelines imposed by the government.

Enhancing offerings

stc Chief Technology Officer, engineer Fahad Abdulrahman Al Ali, said: “Maintaining our ISO certifications confirms and demonstrates our commitment to implement robust Quality Management, Information Security and Business Continuity Systems that are adaptable to different circumstances and resilient during times of uncertainty. At stc, we continuously search for new ways to enhance the offerings and solutions we provide to our customers. To maintain the same quality of services to our customers, it is critical that we provide our employees with access to the necessary resources they need through a streamlined and documented process.”

He added: “Our focus is to uphold the highest international standards when delivering our digital solutions to customers, while simultaneously implementing our digital transformation strategy. We are committed to supporting our customers and the Kuwaiti community by delivering our range of solutions interruptions-free. We identified the challenges that appeared in our path and transformed them into opportunities to elevate the user experience. This enabled us to introduce new-to-market products that leveraged the strength of our strong 5G network, while revamping our solutions to provide greater access to our individual and corporate customers. Moving forward, we aim to further enhance our offerings and expand our spectrum of digital solutions to cater to the needs of our diverse customer base.”